Current information · Updated 18 August 2026
About these terms
These terms apply when you browse or place an order through the myDNA2U online store operated for ALPS Medical Centre. By placing an order, you confirm that the information you provide is accurate and that you have reviewed the product or screening details shown before checkout.
Product and health information
Information on this website is provided to help you understand the products and services available. It is not a diagnosis, treatment plan or substitute for advice from a qualified healthcare professional. If you have a medical condition, take medication, are pregnant or breastfeeding, or are unsure whether a product or screening is suitable, speak with a qualified healthcare professional before purchase.
Prices, availability and orders
- Prices are displayed in Malaysian Ringgit (RM).
- Products and screening packages remain subject to availability.
- Please review your contact, billing and delivery information before placing an order.
- An order confirmation records the details submitted through checkout. Screening appointment times require a separate advance booking confirmation.
Health screening services
Buying a screening package does not by itself reserve an appointment time. Contact the ALPS Medical Centre team to book in advance. Package-specific preparation instructions are provided after the appointment is arranged.
Wellness products and delivery
Physical products require an eligible Malaysian delivery address. Available delivery methods and charges are shown during checkout. Read the product label and the information supplied with the product before use.
Cancellations, returns and order issues
myDNA2U does not publish a general automatic refund or return entitlement. Eligibility depends on the product or service and the circumstances. Contact the care team before returning a product or cancelling a screening purchase. See the Refunds, Returns and Order Issues and Cancellation and Rescheduling pages for the current process.
Contact
Questions about an order or these terms can be sent to ask@alpsmedical.com or discussed by calling or messaging +60 19-266 6213 during published business hours.