Current information · Updated 18 August 2026
Contact the team
If you need to cancel or reschedule, contact the ALPS Medical Centre team as soon as possible. Appointment changes are handled directly because screening preparation and availability can differ by package and booking.
How requests are reviewed
No general cancellation deadline, fee or automatic refund rule is currently published on myDNA2U. The team will review the request based on the service purchased, the appointment status and the circumstances, then confirm the available next step.
Information to have ready
Keep the order reference and confirmed appointment details available. Share only the minimum information needed to identify the booking; do not send payment credentials or unrelated health information through ordinary email or messaging.
Contact
Email ask@alpsmedical.com or call or message +60 19-266 6213 during published business hours.