Current information · Updated 18 August 2026
Current policy position
myDNA2U does not currently publish a general automatic refund or return programme. Eligibility depends on the product or service purchased, its condition, the booking status and the circumstances of the request. This page explains how to ask the team to review an issue; it does not promise that every request will qualify.
Physical wellness products
If a product arrives damaged, incorrect or with another order issue, keep the item, original packaging and order confirmation. Contact the care team for review and instructions. Do not return or dispose of the product before the team responds.
Health screening purchases
Health screening appointments must be booked in advance. Contact the care team before cancelling a screening purchase or changing an arranged visit. Any refund or account adjustment will be confirmed by the team after the request is reviewed.
Payment and duplicate-charge concerns
If you believe a payment was duplicated, failed incorrectly or does not match your confirmation, do not submit repeated payments. Contact the care team with the order reference shown in your confirmation. Do not send card, bank-login or payment credentials by email or messaging.
Requesting a review
Email ask@alpsmedical.com or call or message +60 19-266 6213. Include only the order reference and a brief description of the issue. The team will advise what supporting information is required.
Nothing on this page limits rights that cannot lawfully be excluded under applicable Malaysian law.